In the premium and luxury worlds, the customer experience does not end at the point of sale. While the in-store experience, advice and the act of purchasing remain pivotal moments in the relationship, they represent only a brief chapter in the life of a product. Once the item has been sold and integrated into everyday life, customer expectations naturally shift toward the post-purchase phase, where the relationship can truly be built over time. According to Salesforce, 69% of consumers...

10 years ago, the second-hand market was seen as marginal : a world of thrift stores, flea markets, and collectors.In 2025, it has become a pillar of global consumption. According to a Transparency Market Research report, the global resale market is expected to reach 1.04 trillion USD by 2035 growing three times faster than the primary market. Far from being a passing fad, resale is now reshaping every industry : fashion, furniture, electronics, decoration, and even art. But this revolution...

At a time of ecological and regulatory transition in the luxury sector, the concept of the Digital Product Passport (DPP) is emerging as...